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Hi! Strange as it seems I don’t actually want to restore the xp installation (!!)
I’m trying to migrate to linux and currently have it setup as a dual boot.
What I would like to do it use the original XP key in a virtual machine on linux.
I know I can go buy myself a copy – but why should I when I already own one.
I’ve got time to push this slowly through the process and hopefully it’ll yield what I want.BTW I used magical jelly bean to identify the wrong license at the beginning 🙂
I’ll keep you updated as need be – today, for example, I sent a polite e-mail chaser.
Ok, so I went to the samsung website’s contact page:
http://www.samsung.com/uk/info/contactus.html#
And chose “General Questions”/”E-mail Samsung” – no obvious “Inquiry Field” so I chose “web site”.
I wrote that I didn’t need a quick response so e-mail was fine but that I coudn’t find a suitable e-mail contact so was using this one.
I went on to explain my problem.
This morning I got a reply back asking me to send a picture of the mostly rubbed out sticker back to them (with a reference number which was part of the e-mail)
(The e-mail address was uk.help@samsung.com – but you will probably need a reference)I will send it off today and, hopefully, I’ll get a response tomorrow or Monday
Here’s hoping!
Ok,So last Friday evening I rang the 0835 number for Samsung netbook support (sorry mislaid the number but it was on another post – I just noted that the sheet detailing the repairs undertaken provides the number 0845 7267864for “Samsung Technical Support”).
I was on hold for 30 minutes (I’m glad I avoided the 03.. number)
I finally got through to a support guy.
He got me to try rebooting it but repeatedly press the F2 key to force it to go into the BIOS boot screen.
As soon as this failed (we tried twice) he said it would be picked up on Monday.
On Tuesday we got a text message from a company called DPD saying they’d pick it up at lunchtime (not Monday but it was quicker than I feared and I did not need to hassle anyone to come pick it up)
When they came lunchtime they picked it up and put it in a nice carry box.
Today I got it returned!!
No fee (well, I only bought it in January) and they claim to have replaced the motherboard and updated the BIOS.All I can say is that it does, now, boot with a working screen.
Hoorah!
Now for the really interesting bit…
I had my ‘life’ on that netbook with the most recent backup being 4 weeks old (!!!!).
I asked the support guy if there was any way to get the data off my hard drive lest they decided to replace the whole unit.
He advised me to take the hard disk out and put it in another machine!!
I asked him if this would invalidate the warranty and he asked ‘how can we tell?’
He then told me I had to take out _all_ the screws on the base and even suggested I got an external SATA enclosure to do the job.I was pretty sure they would kick up a stink but I went for it anyway for fear of losing my data.
Carefully noting where each of the 14 screws came from (not 15 as mentioned in another post and no, there isn’t one under the memory slot) and gently pried the cover apart using a credit card.
I took the hard drive out, put it in my SATA capable desktop, transferred my data and then put it all back together again.So, all in all, a relatively pleasurable result all round (other than the loss of my nc10 for a week of course)
Cheers all and I hope the knowledge that you _can_ take the drive out before returning the nc10 (and, indeed, unscratching the plastic over the CTC pins under the memory card) does not stop Samsung support honouring their warranty.
Well, at least, they did for me – good luck!
Yup 🙁 Tried them too – still blank screen (nc10 and external)
To me its beginning to look like the graphics card has gone – is this a known problem?
(Thanks for your followup replies)
