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I’m completely new to all this (forum and NC10 !!)
My best friend’s NC10 contracted a virus from an e-mail that was sent to her.
I’ve tried uploading various anti-virus software (AVG etc) from memory stick but the virus doesn’t allow the software to load properly.
I then tried to download a trial version of Norton AV from internet which seemed to go OK, but then on system restart will not boot up properly – keeps trying to boot up and then shuts down so completely stuck.
Have tried the function keys to try and boot in safe mode that doesn’t function.
Have lots of music and pictures so must get access to data.
Any advice on what we can do to get the NC10 back to life again ? (boot off memory stick ? but with what loaded on memory stick ? and from where ?). At least that might allow download of precious files.
How would we then reload complete package ??Would really appreciate any help
Thanks
Have you tried booting in safe mode?
1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
2. Select an option when the Windows Advanced Options menu appears, and then press ENTER.
3. When the Boot menu appears again, and the words “Safe Mode” appear in blue at the bottom, select the installation that you want to start, and then press ENTER.I’m not sure if you can boot Windows from a USB stick, although I think people have run Linux from one. Have a search around the forum for [search]boot from usb[/search] or similar. Or if anyone knows of a good thread on the topic?
Another option – use the Samsung Recovery software to roll back to the original XP install. But beware this might overwrite those important files. It shouldn’t affect files saved on the non-windows partition. Perhaps a last resort.
Jez’s advice above is excellent. If you can boot into safe mode then you may even be able to do a system restore to a date before the virus was contracted. This should preserve all of your friend’s data files too.
Thanks guys – will try – I am long distance from machine just now but will try later.
I found another forum group – bleepingcomputer.com which I’ve just subscribed to. Link to suggestion :
I’d get a USB flash drive, put Slax on it and recover the files before doing anything else.
I’ve used Slax before to recover files from an infected XP PC that wouldn’t boot and it was easy enough to do.
Just be sure to scan all recovered files once they’re on another computer to avoid carrying the infection across to the other computer when you open those recovered files.warwound
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