December 24, 2008 at 3:46 pm #160240
I am currently with a fantastic ISP (Zen) but I am finding one big downside to their service and that is the 25GB per month download cap.
I have no issues with paying for good service, the majority of my ADSL is paid for my my employer, I am happy to top it up for a decent service.
I have used Pipex who were very good unless there was a problem then they were one of the worst customer service experiences I have ever encountered, this included them taking monies after the account was closed and taking 6 months to repay it, this was also during the time they became tiscali so they are also out of the frame.
I used to use Demon on dial up who were pretty good but got very pricey when ADSL became an option.
I am limited to an ADSLmax connection as there are no cable or LLU options near my exchange.
O2 seem to have a good reputation and seem to have the sort of option I am looking for.
Can anyone else make a suggestion of a good reliable ISP with good customer service (Not through a high cost phone line and hopefully with English as a first language) with a decent download allocation between Â£20 to Â£35 per month?
TaDecember 24, 2008 at 3:49 pm #177212ToneMember
I’ve been happy with Be* and then moved over to O2 (structurally the same company). Be have a Bulgarian call centre and O2 a UK one. I would recommend both.
I’m not too sure how they fare with ADSLMax though…December 24, 2008 at 4:20 pm #177204
The ADSLmax is likely to be pretty similar regardless fo the ISP as the hardware is all through BT and will not change with a change of ISP.
I get 6-7 Meg on dowloand tests and sub 80ms ping speeds, the only reason I mentioned ADSLmax it is that some of the ISPs offer higher speeds but only on LLU.
The only real difference might be in the line share contention ratios, I am in a resonably low population aree so I doubt it would make a big diference.
I am more concerned with relaibility, customer service issues and bandwidth allocation.December 24, 2008 at 10:33 pm #177206BeckyMember
I use Aquiss and would heartily recommend them. They offer capped packages, I’m on Gaming 30 at Â£24.99 which gives me 30Gb peak / 300Gb off-peak a month and I get pretty much the full 8Mb on my line. Only time I get slower speeds is between 10pm-midnight weekdays when off-peak kicks in. Weekends aren’t so bad as off-peak usage is spread more evenly throughout. Regardless, switching central will usually get you a good speed again.
It’s not as cheap as Be*, but the fact I get to speak to the managing director (Martin) whenever I have a query is well worth it. There is an active client forum and Martin really listens to suggestions and keeps you up-to-date on what’s happening within the network, downtime, upgrades etc.
The initial reason I went with them is because they are strongly opposed to the likes of Phorm and have promised never to implement it on their network.December 24, 2008 at 11:05 pm #17720971notoutMember
I was with PlusNet for 7 years until earlier this year – moved to O2 as, being an O2 mobile customer, I get high speed (ADSL2 whereas PlusNet only ADSL) acces for Â£10/month!
Download a few TV series now and then on torrent to watch, play on xbox live and surf lots and never hit my limits.
Very happy.December 25, 2008 at 12:01 am #177210PanManMember
hmm difficult one,
I’ve been working in the Isparena for nearly 8 yeras now(NTL,Eclipse,Tiscali)
From a technology , as well as experience, viewpoint I’ld go cable every time. Far less problematic than ADSL as it doesn’t rely on a pair of twisted copper wires.
Cost wise I’ld go Tiscali (as I can get it free)
As it is I’m using my landladys AoHell connection but having said that as long as its working the signal is stable (doesnt matter which ISP you’re with if you’ve got sh*t* copper you’re stuck as Usable Internet Access is defined in Ofcoms Universal Service Agreement as a 28k dial up service).
Torrents usually come in at around the max the line can support (as set by BTs Dynamic Line Management as its an ADSL Max line) and generally speaking downloads are consistent with the DLM & synch rate.
Just hope I never have to speak to the script monkeys that pass as Tech Support again, as useful as a chocolate fireguard!!!
They do use Traffic Management although on the whole it’s not intrusive, single HTTP downloads are capped at around 2240Kbps although you can stack them up to the DLM
Synch varies between around 4500 & 5300 so generaly the DLM will be around 4000 so I’m getting around 75% of the DLM which I m happy with (normal will be between 60 & 90% of DLM but bear in mind that BT consider anything over 400 as acceptable for a line synching at or aboe 2mb)December 25, 2008 at 3:30 am #177207hefMember
telewest blueyonder (now virgin media managed).
10meg. you actually get ten meg if the other server will send it.
they speed manage during peak times, so if you dl over 1gb during a certain time period, for that time period they will cut down your speed to 20% of your max line speed.
i use about 450gb down and 150gb up a month and they’ve never said anything about it to me.
no complaints other than the asymmetry, but that’s something that’s institutional to britain so i can’t really beel at them for not giving or even offering it to me.December 25, 2008 at 7:00 am #177211PanManMember
hef, the assymetry on cable is bacuase the upstream channel was never originally diesgned for dta traffic when cable was first installed
On ADSL it is there because a symmetrical channel (or SDSL) uses those frequencies which are normally used for POTS (Plain Old Telephone System) so id a circuit is provided as SDSL then it cannot also have a voice circuit on it.
Traditionally that is, the new Annex 24 profiles do I believe allow you to keep the voice protion but I’ld have to check on thatDecember 25, 2008 at 9:55 am #177208adatay92Member
I’m with o2 and recommend them. Fast, reliable, good customer service.
The free router they give you isn’t up to much, but you can use your own you just need to call them up / search the web for the settings.December 25, 2008 at 11:19 am #177203jezMember
I use O2 too! (aka Be)
It has always worked fine for me at full speed, the default router works perfectly with my NC10. Good price too. I think I pay Â£12.50 for 8mb unlimited use. I don’t d/l that much but from time to time I get a few games through Steam and its nice to download 10gb without the worry. It is even cheaper if you have an O2 phone but I don’t have a phone contract.December 26, 2008 at 1:51 pm #177205
Thanks for the heads up, as i said in the original post, cable is not an option nor is any LLU services, I am restricted to ADSLmax at best.
O2 is looking like the most likely candidate for my custom.
If I was a low usage subscriber Zen would always get the dosh but 25 Gig a month is too easy to drift towards with a relatively few downloads.December 29, 2008 at 4:45 pm #177213andydajoMember
I have been a subscriber to Nildram for almost 2 years now, I use their PRO service and get unlimited downloads at any time of day or night, I normally schedule any heavy use to between midnight and 8am using Flashget. I also get free local and national phone calls for Â£19-50 + vat. Great service and good customer service over the phone.
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