- August 17, 2011 at 7:25 am #167541vastslugMember
I’ve recently bought a series 9 (NP900X3A) notebook from Samsung and decided to re-install using the recovery dvd (win7 x64 prem) do get rid of all the bloatware…
Everything went fine, downloaded the latest drivers and Samsung packages from their site however….
When I install the Easy Display Manager package the machine completely locks up a few seconds after login (desktop loads, etc). Keyboard and mouse are unresponsive.
If I reboot and go into safe mode, I can restore to an earlier system restore point and everything is fine again…
Before restoring I’ve checked the event logs and there doesn’t appear to be anything related to the crash.
Obviously this package is pretty key to the notebook as it controls things like the screen brightness, keyboard back light and activating/deactivating sleep mode.
Any ideas anyone?
Just to add…. I can’t use the recovery partition to restore the system as I trashed that to gain 20GB of space back…August 17, 2011 at 5:59 pm #220223jeepers01Participant
vastslug – Welcome to the forum
There appears to be two different versions of W7 EDM on the website
Did you try both as one may be 32bit although it shouldn’t install on a 64bit OS?
The series 9 looks like a nice machine, appreciate your findings if you have time.
I must confess I’ve had my eye on one for a while 🙂August 18, 2011 at 7:57 am #220224vastslugMember
Hi jeepers01, thanks for the reply…
I’ve tried both version of EDM, same result… I didn’t try x32 version so will give that a go later on.. Will let you know how it goes…
It is a nice machine 😉September 19, 2011 at 8:59 am #220225
Did you ever find a solution to this problem? I have the same issue did a re-install and as soon as i install easy display manager it crashes the machine after logging in, i disabled the startup at login item to stop it from locking up but now the FN keys dont work and i cant control the brightness or sleep functions etc. This is a very nice laptop but this seems to a be a major issue that i cant get a resolution for.
AndySeptember 20, 2011 at 10:15 pm #220229BrettSovereignMember
I saw your thread update, and both of you have the same situation I did. You reinstalled Windows 7 Home Premium on the Samsung, and were unable to get Easy Display Manager to install after that correct? Well, after much hassle with Samsung Support I decided to break it down from scratch, and discovered my issue — the Windows Install took one look at my BIOS settings (Legacy and UEFI) and decided that what I wanted was a GPT installation to go with the EFI. This doesn’t work with EDM for some reason. Solution? I wiped the disk clean with an Ubuntu Live CD and gdisk and sending it back to MBR, then went into the BIOS and changed the BIOS setting to Legacy Only, before booting the Windows 7 install disk again. If you leave it at Legacy and UEFI, the Windows installer will set up 3 partitions in GPT — if you change it to Legacy Only, it sets 2 partitions as MBR. Then I finished the Windows 7 install, reinstalled every driver and piece of software from Samsung’s support site except EDM and the BIOS update (I had 04H, and it’s up to 06H), and the installed EDM. I was then able to install the BIOS update which restarted the computer, and so far everything is working. Hope this helps. I had to reinstall Windows 7 4 times plus extras before I caught this problem.September 21, 2011 at 8:01 am #220226
Hi, thanks for the reply, really interesting and i will give it a go, at the moment im using the latop as my only computer so i’ll need to wait untill i can have some down time to re-install but will definetly post back here with how it goes.
Thanks again, ANdrewSeptember 21, 2011 at 11:13 am #220227
Ok so i gave it a go and it works! I had to do it slightly differently though as i couldnt get into bios to start with, i basically installed an image of win7 32bit installed all the drivers and EDM, still working! Installed bios UH06 update, still working! rebooted into BIOS and UEFI was turned off (must have been the update) i then re-installed wind7 64bit and it still works!!!!
Thank you so much for giving me the answer, this has been such a pain, now i can start to enjoy this laptop a bit more.September 21, 2011 at 2:07 pm #220230BrettSovereignMember
Glad to hear you got it working. Samsung suggests the Bios update, but given that EDM is needed for their installer, it’s can seem like you’re in a Catch 22 situation.September 21, 2011 at 2:26 pm #220228
Just out of interest, did you turn EFI back on after you got it all working again? does it make much difference?
Thanks again, Andrew
- You must be logged in to reply to this topic.