October 18, 2010 at 2:38 am #166648
Hey guys. I am new here and I am quite a newbie.
I am having problems with my Samsung n210. When I turn it on, I can see the first screen (that blue one, where you can press f2 to enter bios or f4 to enter recovery).
But after that, the screen turns black and nothing happens. At first, I thought it could be a hardware problem, but it cannot be as the screen works normally when I enter in both f2/f4 menus.
Then, I turned my attention to the software. I thought that reseting all configurations could be the answer to my problems, but my Samsung Recovery Solution 4 does not work properly. When I open the SRS4, it will appear a message “cannot open file z:winclonlogs2010-10-17-user.txt. the system cannot find the file specified”. When I try to perform a complete restore, there arent any “restore time” that I can select, so I am not able to complete it.
I dont know if it will help, but I use Windows 7.
So, if you people could help me either with my screen or my SRS4 problems, I would appreciate. I am desperate because I need my netbook for working purposes.
Thank you guys.October 20, 2010 at 12:59 pm #216560moktirMember
Sounds dodgy if Recovery Solution isn’t working. Have you considered installing some operating system using a usb?October 31, 2010 at 4:41 pm #216561
Sorry for the late reply. I am new here and I thought I would receive an email when somebody answered me.
I am gonna try to do that and I will post here the result.
Thank youNovember 1, 2010 at 4:40 am #216559JohnPMember
There is also the possibility the hard drive has failed, thats why the error messages. If you get a ‘drive not found’ type error that may be the reason. JohnPNovember 1, 2010 at 10:33 am #216558Fred232Member
whilst the symptoms are not quite the same (they could run apparently successful restores) there have been a few posts around with a similar black screen after the F2/F4 option screen.
Can you F2 into BIOS?
If so it may be worth trying:
F2, set-up. then F9 reload defaults, then F10 save and exit.
Not identical symptoms, but maybe worth a try.
But also, if there are no recovery options to pick, it might be an HD problem as well as JohnP says.
Is it still under warranty?November 13, 2010 at 2:19 am #216562
You solved my problem! Thank you!
I still do not know what caused those problems in my netbook, but the fact is that everything is ok now.
I just hope this problem do not keep coming back in the future. If so, this might prove to be something related to the hardware.
Thank you again, and thanks to JohnP and moktir, who tried to help me.
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