November 23, 2008 at 8:09 am #159480Quote:Upgrading any of the netbooks components (RAM, HDD, or ODD) will void its warranty. Also, Samsung authorized service centers will not upgrade the components. If a retailer upgrades the netbook for you, it will void the warranty.
The official site says that upgrading the RAM will void the warranty – but other people have claimed the opposite. I would think that given they have designed an upgrade slot it is something they anticipate us doing it but if you look in the FAQ it says this will void it.
Thoughts?November 23, 2008 at 8:51 am #170739
this is only an issue if the ram access panel has a sticker over it that says “warranty void” or whatever.
you can rma a machine thats been upgraded that doesnt have these security stickers if you simply return it to it’s stock spec. there is no way for them to tell you upgraded if there is no sticker.
or at least this has been the case with the multitude of gammy laptops i’ve dealt with in work…November 23, 2008 at 9:16 am #170738bikerjonesMember
Hi I would agree with Hef on the warrenty sticker on the back. I had a acer laptop that I upgraded the memory on. When it went to be fixed under warrenty they sent it back with my memory upgrade in a seperate bag leaving just the 256mb stick in there and a ‘warrenty void ‘sticker over the panel were the memory was housed! The acer had to go back a few times and each time i would carefully remove the label take the memory out and replace it on its return! Having learnt the hard way when my NC10 arrives I plan to keep the 1gb stick and if I am unlucky enough to have any problems with it then simply change them over before returning.
HelenNovember 23, 2008 at 10:03 am #170735
i noticed that the screws have a coating on the bottom (blue) not sure if this is an indicator to a service centre or part of the fab process. As others have said the panel is there as long as you remove it gently if anything goes wrong you can just replace the ram.November 23, 2008 at 10:10 am #170740
it’s the kind of thing that you should really do at your own risk as if you do it and they refuse you warranty service you really have noone to blame but yourself.
from my experience, i don’t think it’s all that big a deal though.November 23, 2008 at 10:13 am #170736
and in all fairness ukconsumer protection laws would frown on samsung if they say refused to repair a nc10 whose hard drive failed, and they refused because you changed the ram, i think they would end up in hot waterNovember 23, 2008 at 10:44 am #170729
and in all fairness ukconsumer protection laws would frown on samsung if they say refused to repair a nc10 whose hard drive failed, and they refused because you changed the ram, i think they would end up in hot water
Yeah good point – I think it would be grossly unfair of them to refuse on that basis.November 23, 2008 at 11:28 am #170734lozza69erMember
i noticed that the screws have a coating on the bottom (blue) not sure if this is an indicator to a service centre or part of the fab process. As others have said the panel is there as long as you remove it gently if anything goes wrong you can just replace the ram.
The blue on the end of the screws is only threadlock, to make sure the screws remain secure.November 23, 2008 at 1:32 pm #170737
coool then im not sure how they would even know if you modded the internals as there is no warranty notice sticker,November 23, 2008 at 8:32 pm #170741
probably not an issue then.
let’s face it, the “no we wont repair it if you open it” is basically a formality and is garuanteeing them against obviously botched mods so that they only have to fix legitimately faulty products supplied by them.
as long as we are careful and don’t break the machines through our actions it is unlikely they would refuse us service.November 24, 2008 at 10:57 am #170744robwildMember
Contrary to what it says in the FAQ, please see below the reply I have just received from Samsung UK regarding upgrading my NC10 with a Crucial 2gb SODIMM:
Dear Rob Wild
Thank you for contacting Samsung Electronics.
Thank you for contacting Samsung regarding the NC10 net book.
Upgrading the memory will not affect the warranty on the NC10 unless the RAM is found to be at fault. We would recommend if you do upgrade the RAM, that you keep the original RAM module stored safely so you can use it for testing purposes should any problems occur with the upgraded RAM module.
I hope this has been of some assistance to you. If you do have any
further queries, please do not hesitate to contact us.
Samsung Electronics UK
Customer Communication Centre
Tel.: 0845 726 7864 (All calls charged at Local Rate)
It may be advisable for everyone to contact them direct, to see if you get different answers on the other side of the ‘pond’
RobNovember 24, 2008 at 11:47 am #170730
Thanks for sharing that Rob. Good to know! Did anyone else ask and get the same reply? And good point – this is from Samsung UK.November 24, 2008 at 1:17 pm #170745irishkeetMember
excellent off to get some corsair from ebuyer 🙂November 24, 2008 at 1:48 pm #170731
For those that haven’t noticed I’ve blogged on my NC10 upgrade experience! It was pretty easy to do!November 24, 2008 at 4:18 pm #170742
did anyone do a head to head yet of 2x1gb dual channel vs. 1x 2gb single channel for best performance?
also jez, have you before and aftered the battery life of the 2gb mod to see how much difference the extra chips make?
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