- This topic has 14 replies, 7 voices, and was last updated 14 years, 8 months ago by
.
-
Posts
-
I ordered my nc10 today, got the blue one. I like the darker colours but I hate the gloss finish. I saw in reviews and photos that the white one has a mat finish, while the darker colours have a gloss finish.
My dad got his nc10 on Wednesday and he told me that it’s gloss too – that’s what led me to buy the blue one or I’d buy the white one. Is that true? Does the white nc10 have a gloss finish as well? (I’m not that worried because if it doesn’t I’m switching mine with his when I see him:P)
From what I understand, the white has a pearlised finish on the lid – not quite matte, but not glossy. This has been a selling point for the white for many people.
Being a light colour, it would also be less inclined to show fingerprints even if it was glossy.
I’m typing this on a white NC10 – it is not glossy. It is a satin finish on all but the keys. Hope that helps!
Another question, my nc10 was received and it already had a user on it named “Antony Powell”. I thought that I’d be asked to create a user name on first boot, provided its a new netbook. Is that normal?
Sounds like it could be pre-owned? Not sure, but usually you are asked to enter your name on first boot (windows completes install). Try this article from Microsoft:
http://support.microsoft.com/kb/310441thanks for the link. It’s brand new from ebuyer, it doesn’t seem to have any signs of previous usage, both physically and software-wise (except for the created user). I’m wondering, maybe they boot them up once just to make sure that they work?
I would not accept it having a name already on boot up.
Go back to ebuyer (who are usually very good) and demand a replacement.
My NC10 ceetainly didn’t come with any names already on it!
That does sound like it’s pre-owned, probably a return. As above contact Ebuyer and explain you want it replaced with a NEW one!
I mailed them and asked about this. Whatever the case I don’t think I’m sending it back as I’m not willing to wait for another couple of days to receive another one. I am however going to do the best I can to spread this bad experience if they don’t offer any satisfactory answer and/or compensation.
I’ll update this thread as soon as I get an answer, thanks for the help guys.
Ebuyer sold me a returned nc10, they offered to exchange. Exchanging at this stage is no option for me really, since I spent so much time on the netbook shaping it to my needs, and I’m in no way going to get in the trouble of shipping it back and waiting for another one to arrive. For the very simple reason that none of all this is my fault so I should NOT have to pay for ebuyer’s faults.
I have literally spent thousands of pounds for the last five years at ebuyer, I can recall building at least six desktops (gamer/enthusiast rigs) for friends and buying at least 1 laptop and the nc10, amongst the numerous times I ordered office supplies, consumables and other gadgets/electronics.
That’s not a way to treat loyal customers.
Anyone interested in buying an nc10, don’t do it from ebuyer because you might end up with a second hand product, that’s my two cents. The OFT (office of fair trading) advised me that selling a returned item as new, is not illegal but breaches the contract. This case was reported to them; I hope they take action if this happens often (I’m guessing it does, judging from the first email).
I’m quoting my correspondence with ebuyer as proof of this:
Quote:me
18/01/2009 12:50
Hello,
I received my nc10 yesterday. I am aware that on first boot, the netbook
should ask me to input a username, in order to create a new user. It
however already had a user on it, called “Antony P*****”, which makes me
worried that I have been sold a refurbished netbook at the price of a new
one. Can you please explain this?
Thank you,
Krit****Quote:S****
20/01/2009 12:42
Dear Krit**** ************,
Thank you for your contact with our Technical Support Team.It sounds like it may have been a return as an unwanted item under the
distance selling regulations. They are supposed to come back in an unused
state, however, this doesn’t always happen!That’s the only reason any returned item would go back into stock, used,
refurbished or faulty items are never sold on again as new. Your warranty
is not affected in any way, to all intents and purposes it is a new
netbook. Quite a lot of the time people buy a netbook without realising
it’s a compact machine, expecting a full size laptop, so we get quite a few
returned this way as unwanted!Kind Regards,
S****
Ebuyer Technical Support Team
Quote:me
20/01/2009 16:03 Hello S****,
I understand what happened, however there is a breach of contract here
since the item was bought as “new”, which is not what I received since
the product’s packaging had already been opened and the netbook itself was
turned on and operated upon by another customer of yours. As far as I am
concerned the product I received was used; and it might have been in use
for quite a while before it was returned to you. Furthermore, this sets me
and my private information in a vulnerable position as I cannot be sure
what was installed on my netbook from the previous owner.This brings me into a very difficult position since I am not willing to
return the product back as I have spent quite a lot of time shaping it to
my needs and reformatting it in order for it to be 100% safe to use; I do
not have the time to go over this procedure again. However I am open to any
suggestions for compensation which I believe I am righteously entitled to
as a loyal customer of yours for so many years.Thank you,
Krit**** ************Quote:S****
20/01/2009 16:13
Dear Krit**** ************,Thank you for your response.
I wouldn’t want to get into a debate about where a product goes from being
new to being used, but it’s standard practise for items returned as
unwanted under the distance selling regulations to go back into new stock.
The same is true of most online retailers.If you are not happy with it, we are more than happy to pick it up from
you, and send out a replacement from stock, which is very unlikely to also
have been a previous DSR return. I’m not able to offer you any
compensation. As I’ve said, there’s nothing wrong with the laptop, and it
would have been returned here within 7 days as an unwanted item.Kind Regards,
S****
Ebuyer Technical Support Team
Quote:me
20/01/2009 16:35
Hello,
As I said before I am not willing to part with the netbook and spend
another afternoon getting it down to my needs. Also, even if “it’s
standard practise for items returned as unwanted under the distance selling
regulations” it does break the contract (OFT ensured me about that) and I
personally believe it is unethical.
You have made a loyal customer very dissatisfied and what happened will be
passed on.Thank you,
Krit**** ************Wow, that’s crappy. At the same time they did offer to ship a new one out. I wouldn’t have even started using the NC10 if it had a user already installed. I would have been on the phone with them the same day.
[quote1232477358=berfles]
Wow, that’s crappy. At the same time they did offer to ship a new one out. I wouldn’t have even started using the NC10 if it had a user already installed. I would have been on the phone with them the same day.
[/quote1232477358]
Well I was overexcited and naively thought that it might have been a technician of theirs, for routine tests or something. I was really eager to get the nc10 and I’d hate to send it back just when I got it in my hands.
- You must be logged in to reply to this topic.