December 1, 2008 at 1:08 pm #159710
Just opened my new NC10 which works fine on power but dead from battery even though it’s apparently 99% charged. Just spoken to tech support who advise me to remove the battery, hold power switch down for 20 secs to discharge any static in the machine and this should cure it. Anyone experienced this problem or heard of it ? I’ve not tried it yet but will post results when I have.December 1, 2008 at 1:34 pm #173015
Unlucky kevin54. Normally people have found that the battery is mostly charged up and the charge light goes green instantly or very quickly after connecting it up.
Let us know how you get on with support.December 1, 2008 at 2:00 pm #173018BeckyMember
Sorry to hear that Kevin, do let us know if the fix tech support gave you works.
Where did you buy your NC10 from BTW? If it’s a local store, you can take it back, but if it’s online it might be worth asking if they’ll swap the battery without having to send the whole unit back. You’ll still be able to use it on mains power in the meantime.December 1, 2008 at 3:28 pm #173022WilliamYZFMember
Just opened my new NC10 which works fine on power but dead from battery even though it’s apparently 99% charged. Just spoken to tech support who advise me to remove the battery, hold power switch down for 20 secs to discharge any static in the machine and this should cure it. Anyone experienced this problem or heard of it ? I’ve not tried it yet but will post results when I have.
That sounds as much use as sticking your finger in your ear whilst pressing the Esc key, but I have been known to wrong.
Seriously, if it doesn’t work I genuinely feel for you I would have been devastated after all the effort required to get one. I hope you get a speedy resolution with just a battery exchange.December 1, 2008 at 4:10 pm #173023
WilliamYZF. I totally agree but tried not to let my scepticism show. However if it’s on this lads diagnostics screen then it must have some pedigree as a solution. When I get home I’ll have a go and let all know the result. I personally doubt it’s the battery more likely the charge control circuitry so I’m sure I’ll be getting a replacement from Dixons online in a couple of days. Since I purchased it on free delivery (24th Nov) the price has increased by Â£22 and now today has dropped with the vat decrease but it’s still Â£14 more than I paid plus Â£4.99 delivery. No further comment required !!!December 2, 2008 at 2:06 pm #173024
As we suspected the ‘fix’ didn’t work. I’ve just run the guantlet of Dixons aftersales and should be getting a replacement soon.December 2, 2008 at 3:51 pm #173019BeckyMember
Sorry to hear that Kevin. I hope your replacement arrives soon.
Are they arranging an on-site swapout or do you have to return the NC10 first?December 2, 2008 at 4:05 pm #173025
They’re picking up Thursday, verifying fault on Friday and then dispatching a replacement.December 2, 2008 at 4:46 pm #173016
Ah well, good to hear they are sorting it out. Just a shame that it had to happen at all though :(.
Hope it gets back to you soon 🙂December 2, 2008 at 4:54 pm #173026
I spent 40 minutes on the phone, spoke to 5 different people to get this in place so semi-painful so far.December 2, 2008 at 9:54 pm #173020hefMember
5 people on the phone?
why didnt you just go into the store and demand an exchange there and then?
the wouldn’t be able to refuse you.December 7, 2008 at 1:25 am #173028pat-wMemberQuote:they wouldn’t be able to refuse you
well yeah, they could refuse, because dixons are an on-line only store now
We all know Currys, PC World & Dixons are all owned by the same firm, but the retail stores are unlikely to exchange something costing over Â£300 when its not been purchased from themDecember 7, 2008 at 1:36 am #173021hefMember
tha’s like saying you couldn’t take something back to a different branch of the store you bought from. totally ridiculous.
they legally cannot refuse. legally they are the same company, whether you bought it through web sales or traditional retail is irrelevant. legally THEY HAVE TO exchange it if you demand it within the grace period.
it’s the law man.December 7, 2008 at 7:47 am #173029SzabsMember
I’m sorry to say but these big retailers like Dixon (UK), BestBuy (US), Mediamarkt (HUN) have no freakin idea what they are selling, how those things work, and in general, what to do when something goes wrong.
Here is my favorite article, read it if you have some spare time:
Ps.: 99% percent that they won’t take it back and replace it since he didn’t buy it from them.December 8, 2008 at 10:05 am #173017
what a crazy story Szabs! I think those protection insurance schemes are under fire in general right now for not being great value for money.
What I like about the NC10 is that although dropping it would be seriously traumatic(!!) I would not be so upset over Â£300 replacement versus Â£1000. At that cost I am happy to take on the risk myself.
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